1. Introduction

Jaza Tickets is a digital ticketing platform by jaza, a registered business in Kenya. You can reach us at  +254 748 144859  or via email at info@jazatickets.com.

 

2. Privacy Commitment

At Jaza Tickets, we are committed to protecting your privacy and handling your personal information responsibly. We believe in transparency and will always explain what data we collect, how we use it, and the options available to you. Your information is used strictly for delivering services, improving the user experience, and providing support. If you opt in, we may send you updates or promotional offers, which you can opt out of at any time.

 

3. Scope of This Policy

This Privacy Policy applies to all users of Jaza Tickets — including event attendees, vendors, and visitors of our website or platform. It may be updated from time to time, and we encourage you to review it periodically.

 

4. Personal Information We Collect

We collect personal data that helps us identify and serve you, including:

 

• Name and contact details (email, phone number)

• Demographic details (age, gender, location)

• Purchase and transaction history

• Event preferences

• ID verification data (if required for check-in)

• Device and browser data (for performance and analytics)

 

 

5. Purpose of Data Collection

We collect and process your information for the following reasons:

 

• To fulfill ticket purchases and reservations

• To verify user identity (especially for vendors)

• To send confirmations, invoices, and updates

• To respond to support queries

• To comply with legal and security obligations

• To improve our platform and user experience

• To send marketing and promotional offers (only with your consent)

 

 

6. Sharing of Personal Data

We may share your personal information:

 

• With event organizers, strictly for event management

• With service providers like payment gateways and SMS/email platforms

• With legal authorities if required by law

• In case of a company merger, acquisition, or restructuring

 

 

We do not sell your personal data to third parties.

 

7. Security Measures

Jaza Tickets uses strong security protocols and encryption to protect your personal data. However, while we strive to secure your information, no online transmission is 100% secure, and use of our platform is at your own risk.

 

8. Your Data Rights

Depending on your jurisdiction, you may have the right to:

 

• Access the personal data we hold

• Correct any inaccurate or outdated information

• Request deletion of your data

• Withdraw consent to marketing messages

• Restrict or object to certain forms of processing

 

 

You can request any of the above by emailing info@jazatickets.com.

 

9. Data Retention

We retain your information only as long as necessary to fulfill the purpose it was collected for, or to comply with legal and financial obligations. Once no longer needed, your data is securely deleted or anonymized.

 

10. Marketing & Communication

When you purchase a ticket or register for an event, you may be opted in to receive SMS or email updates about upcoming events, special offers, or ticket reminders. You may opt out of these communications at any time by following the instructions in the message or contacting us.

 

11. Use of Cookies

Jaza Tickets uses cookies to improve user experience, track site usage, and customize content. You can manage your cookie preferences through your browser settings.

 

12. Legal Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Kenya.

 

13. Contacting Us

For privacy-related questions or to exercise your data rights, please contact:

Data Protection Officer

Email: info@jazatickets.com

Phone:  +254 748 144859

 

Last Updated: June 20, 2025